Digital support functions

PERFORMANCE OF THE SUPPORT FUNCTION OF DIGITAL TURBOCHARGERS

In the United States and Europe alone, over 25 million people work in support functions (human resources, IT, finance, customer call centres) in companies across many different sectors. The administrative fees that are associated with what is often called shared services exceed $ 2.5 trillion. Imagine what these organisations would be able to do if they not only cut administrative expenses for these functions in half but also:

Increase productivity, quality of service and speed of innovation through the support functions

Improve their ability to adapt and scale to be able to meet the changing needs of internal customers

Make the functions more attractive for actual and future talent

MAKE USE OF DIGITAL TOOLS TO SIMPLIFY BACK-OFFICE AND SERVICE OPERATIONS

The knowledgeable use of digital tools and technologies, such as robotic process automation (RPA) and artificial intelligence (AI), can help companies to boost the performance of their support functions. How? The digital transforms these functions from simple transactional service factories into service solution providers and strategic partners that can unlock new value throughout the organisation. With digital tools, employees in these functions can tap into the right data, from multiple sources, in real-time, to quickly deliver services that are tailored to the needs of their internal customers, every step of the way. This type of service frees customers – employees, managers and executives – to devote the lion’s share of their time and energy to activities that create the greatest value. When people can focus on value-added activities such as formulating effective strategies, designing successful marketing campaigns, analysing the competitive landscape, and making smart business plans, both they and the entire organization win.

THE UNIQUE ADVANTAGE OF POLARIS

POLARIS takes a holistic approach that is aimed at achieving and sustaining positive change for our customers:

Ensure that the digitization of support functions is in line with your company’s C-level strategic agenda

Focus on capturing the most valuable of strategic opportunities, rather than just simply considering technology for the sake of technology

Taking into account the disruptive trends and the operating model when the digital transformation plan is being drawn up

Drawing on the broad and deep functional and industry expertise of our engagement teams

Combining deep digital skills with a network of powerful partners to support end-to-end digital transformation for support functions

Help you develop people’s skills and foster organisational cultural change essential for the digitization of your support functions

Work closely with leaders at all levels of the organisation to guarantee a positive outcome

Distribute proven and proprietary toolkits to support you every step of the way on your digital transformation journey

POLARIS is helping complex organisations to complete ambitious digital transformations of their support functions and shared service organisations, across all industries.